If you’re trying and failing to log into your NatWest bank account this morning then you are not alone. The firm’s app appears to be down with customers reporting that they can’t access their accounts via their smartphones.
The issue began at around 8:45 am with the problems still ongoing. Images posted online to show customers are being met with a message that reads, “Sorry, some kind of error has occurred when trying to establish a connection between your device and ourselves.”
The bug seems to be pretty widespread with an online outage monitor, Down Detector, which is currently showing over 1,000 reports and Twitter is also alive with users complaining about the banking outage.
Speaking on social media, one user named Jenny tweeted, “@NatWest_Help are their issues with mobile banking app can’t connect even on WiFi.”
Whilst another called Amber added: “@NatWest_Help Bit of a nightmare with the app this morning…any updates on when you expect this to be resolved? Thanks.”